Confirmation of a reservation requires a non refundable $20 payment of the booking fee to Fly Fiordland or the full amount to a booking agent.  Scenic flight passengers must check in Manapouri Airport 15 minutes prior to the scheduled departure time.

Agents like Isite or Bookme have their own cancellation policy.

Direct bookings to Fly Fiordland can cancel at anytime.

Fly Fiordland does not guarantee flights due weather and aircraft limitations. Scheduling may be altered at short notice to suit operational requirements. Should Fly Fiordland cancel a flight, Fly Fiordland shall refund the passenger their airfare in full forthwith. Fly Fiordland does not accept liability for any costs or inconvenience incurred by a passenger as a result of a cancelled flight or altered schedule. Refunds will be processed immediately

Baggage weight is restricted to 15kg per passenger. Excess baggage weight – $5/kg payable at check-in.  Carriage of baggage is at the discretion of Fly Fiordland and its employees. Fly Fiordland accepts no responsibility for fragile or perishable articles carried in luggage. 

Excess baggage carriage is subject to space and weight availability. We may not be able to accept excess in some cases. Fly Fiordland does not guarantee the carriage of additional luggage for weight purposes. Occasionally, due to weather or other factors, we may not be able to carry your allowance.  

An infant (under the age of 3) may travel free of charge on a caregiver’s knee, not on an allocated seat.  However, the infant’s weight shall contribute toward the 15kg caregiver’s baggage allowance.  A child ( 3– 11 years incl.) is eligible for a child’s fare provided they are accompanied by a fare-paying adult.

The carriage of dangerous goods is  prohibited on scenic flights, including firearms, explosives, compressed gases, corrosive materials, flammable liquids, poisons, 

On Hollyford track flights passengers are permitted to bring flammable gas cannisters of the type used for cooking. Firearms can also be carried provided ammuntion is stored in a container designed to carry ammunition.

Civil aviation requirements state if a passenger is observed to be clearly over the weight of 83kgs they must either declare their weight or be weighed. Please declare when booking if you are over 83kg as it will save us having to weigh you. This is for weight and balance calculations.

Cessna aircraft seats are limited to a maximum weight of 135kg. We cannot carry people who weigh in excess of 135kg or 300Lbs.

For scenic flights in Manapouri we have free parking outside our office. For Milford Sound you will need to park in the public carpark and walk to the airport, about 300 meters from both the paid parking and the free park.

For Hollyford track there is Long term parking at DoC office in Te Anau and a fairly safe carpark at the Hollyford road end. If you need to leave your car in Milford it is free to park in the park on Deep water Basin road.

Our Covid-19 customer requirements under the Traffic Light system:

What to expect at Red:

Mandatory wearing of face coverings when inside our premises and onboard our aircraft. You do not need to wear a face mask outdoors.

What to expect at Orange:

Mandatory wearing of face coverings when inside our premises and onboard our aircraft. You do not need to wear a face mask outdoors.

What to expect at Green:

There are no restrictions. 

The Hollyford road end is at the Hollyford trail head, ie the start of the Hollyford track. It is sometimes called Gunns Camp or Humbolt Falls carpark.

Scenic flights are very susceptible to inclement weather. We will endeavor to reschedule any scenic flight to next weather clearance so try to be flexible with your schedule.

For Scenic Flights we cancel Dusky Sound about 70% of the time. We cancel Doubtful Sound scenic flights about 50%, we cancel Milford about 25%.

For Hollyford track we only cancel 1 or 2 flights per year. 

The reason for the large difference is that scenic flights need to be scenic, tramper transport can be done on days with cloudy rainy weather when we would never fly a scenic flight.

Fly Fiordland does not require the flight to be paid for in advance however we do charge a $20 fee for making a booking. This amount is deducted from the total. The $20 is non refundable if you cancel. It is refundable if Fly Fiordland cancel. You can cancel your booking with us at anytime.

If you want to book a flight departing today please call 0800 359 346 or 03249 4352

We use Cessna 172 and Cessna 206 aircraft.

The Cessna 172 was first flown in the 1950s, over 42000 have been built. This is primarily a trainer but is efficient for flying 2-3 passengers. It is the smallest commercial passenger plane available today. You can buy a brand new one today. https://cessna.txtav.com/en/piston/cessna-skyhawk.

Our Cessna 206 is a utility aircraft suited to freight and bush flying. ZK KPW was built in 1977 and was extensivly rebuilt in 2014 with new engine and propellor. You can still buy a Cessna 206 today. https://cessna.txtav.com/en/piston/cessna-turbo-stationair-hd

Fiordland does not give a damn about your schedule. Too many people book activities that can be done in any weather at any time and then try to schedule a scenic flight into a timeframe. Do it the other way around.

We recommend you be a bit flexible around weather, give your self a 3-4 day period and contact us a week out to see if the booking should be moved.

If possible it is best to fly in the evening when there is a high pressure system over Fiordland.

Middle of the day is the worst time to fly as the light is flat. Early mornings tend to be foggy. Best is late afternoon till dark.